Usuarios denuncian cobros excesivos en taxis y apps en Cartagena: ¿qué hacer?
Cartagena vive una de sus temporadas de mayor afluencia turística, pero junto con el aumento de visitantes también se incrementan las quejas por presuntos abusos en las tarifas del transporte individual, tanto en taxis tradicionales como en plataformas digitales. Usuarios denuncian cobros que duplican e incluso triplican el valor habitual de trayectos cortos.
TL;DR
- Tourists and locals in Cartagena are reporting significant price gouging by taxis and ride-sharing services during the high tourist season.
- Complaints include fares doubling or tripling for short distances, with drivers using high demand and traffic congestion as excuses.
- Official regulations in Cartagena dictate that taxi fares are set by decree and cannot be arbitrarily increased due to demand, time, or season.
- Drivers are not permitted to charge more than triple or double the standard fare, regardless of external factors.
- Users have the right to know the approximate cost before a ride and to expect adherence to official rates.
- Citizens are encouraged to report fare abuses to the DATT, the Superintendencia de Transporte, or through Cartagena's virtual assistant 'Catalina' by providing vehicle details and incident specifics.
- Increased control and presence are requested in critical areas like the Historic Center, airports, and commercial centers where overcharging is common.