tech
diciembre 2, 2025
Avianca reabre la venta de tiquetes aéreos para vuelos programados desde el 5 de diciembre
El nuevo servicio que tendrá la aerolínea. Foto: Mauricio Moreno
TL;DR
- Avianca has updated the software on nearly 90% of its Airbus A320 family aircraft.
- 233 flights and 35,708 passengers were impacted by the software issue.
- Affected passengers were rebooked, transferred to partner airlines, or offered refunds.
- Avianca implemented a support plan with more staff at airports, expanded customer service, and new communication channels like WhatsApp.
- 130 Airbus A320 aircraft in Colombia required the update, with 124 belonging to Avianca.
- Around 90 aircraft were back in operation, with others awaiting software or undergoing intervention.
- 24 workshops worldwide, including one in Colombia, are authorized to perform the technical updates.